The basic rule

A payment buys a public rank that goes live immediately. Once your listing is live, the payment cannot be cancelled or refunded, including if another listing later outranks you.

When we do refund

• Failed payments: money debited but no rank created. Refunded automatically, usually within 5–7 business days.
• Duplicate payments: charged twice for the same claim. The extra payment is refunded in full.
• Rejected before going live: if we decline a new listing during review before it is published, the full amount is refunded.
• Errors on our side: if a technical fault on Top Spot means your rank was not credited correctly, we will credit or refund the difference.

When we do not refund

• You changed your mind, or were outranked.
• Your listing did not bring the traffic or sales you hoped for.
• We removed a live listing because it broke the Rules or Terms.

How to ask

Email [support email] within 30 days of the payment with your payment reference. Approved refunds go back to the original payment method within 5–7 business days of approval.